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Monday 18 December 2017
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How businesses can improve customer satisfaction

When dining at restaurants, whether you are alone or with friends or family then we all understand the importance of customer satisfaction and the desire to feel full and happy that you just ate something delicious knowing that you were served with courteous and not over charged for your meal. On the other hand, we know the feeling that we have when we feel malnourished, sick or even presented with bad mannered staff that are not here to help us, but simply annoy us. In the world of consumerism, they say that the consumer is the number 1 giving us a chance to win back our troubles with the retailers and restaurants and giving them a piece of our mind. In today’s age of the Internet and mobile devices, rather than screaming at your bad mannered waiter or checkout person we can take advantage of online reviews and customer satisfaction surveys. Both are a great way to put your voice across, and let it be heard by one means or another. Customer surveys, for example, offers a great two-way advantage for both the consumer and business operator to benefit from the feedback. Take this for example;

dining at restaurants with family

  1. The customer enters the restaurant, and once finished are not satisfied with the service they had but keep quiet whilst in the location
  2. On their store ticket, there’s an option to leave feedback in return for a coupon code to redeem
  3. The customer leaves an honest review and feedback to the company, which in turn allows them to improve the service available at that particular location
  4. The customer wins with a free coupon code to enjoy a special offer on their next visit

There are numerous restaurant surveys available online, which offer free validation codes, free sweepstake entries to win top cash prizes and so much more. The SurveyFeedbackList offers a range of services for both businesses and consumers to help win the fight and improve customer satisfaction on a whole.